Shipping policy

📦 Shipping Policy and FAQ

Thank you for shopping with us! We want you to have a smooth and transparent shopping experience, so please take a moment to review our shipping policy before placing your order.

🚚 Shipping Schedule

We ship orders via UPS on the following days:
Monday, Wednesday, and Friday only (excluding holidays).

  • Orders placed outside these days will be processed on the next shipping day.

  • Please ensure someone is available to receive the package, as a signature is required upon delivery.

⏱️ Delivery Times

  • UPS typically delivers within 2 to 5 business days after your order has shipped.

  • Please note that shipping times are estimates only and may vary based on your location and seasonal carrier delays.

  • We are not responsible for shipping delays, carrier-related issues, or customs processing times.

🌍 International Shipping & Customs

  • We offer international shipping where applicable.

  • Customs duties, taxes, and import fees are not included in your order total and are the responsibility of the buyer.

  • We are not liable for any customs delays or additional charges.

🔍 Tracking Your Order

  • Once your order has shipped, you will receive a UPS tracking number via email.

  • You can track your package through the UPS tracking page.

  • Buyers are responsible for monitoring their shipments and coordinating with UPS for any delivery issues.

 

❓ FAQ – Frequently Asked Questions

Q: Are your items authentic?

A: Yes. All items are 100% authentic and come with a Certificate of Authenticity issued by a reputable third-party authenticator.

Q: Are these items new or used?

A: We sell preloved (preowned) designer items. While many pieces are in excellent condition, signs of wear or use may be present. Please refer to the photos and descriptions in each listing.

Q: What if I’m not happy with the condition of the item?

A: We provide accurate, detailed listings and high-resolution photos to reflect each item’s condition. Please review everything carefully before purchasing. Feel free to reach out with any questions before placing your order.

Q: Do you guarantee authenticity?

A: Yes. Every item is authentic and verified through a third-party authentication service, with a certificate included.

Q: Are you affiliated with any designer brands?

A: No. We are not affiliated with, endorsed by, or connected to any of the designer brands featured in our store. All brand names are used only to describe the items.

Q: What happens if my package is delayed or lost?

A: We ship all orders via UPS with tracking and signature required. Once the package is in transit, we are not responsible for delays, loss, or misdelivery. Please contact UPS for assistance with delivery issues.

Q: Will I need to pay customs fees for international orders?

A: International customers may be charged customs duties, VAT, or import taxes, which are not included in your purchase. These are the buyer’s responsibility and vary by country.